Troubleshooting & FAQ

Common Issues

Extension Not Working

Problem: Extension icon is grayed out or not responding.

Solutions:

1. Make sure you’re on Genspark.ai
2. Refresh the Genspark page
3. Restart your browser
4. Reinstall the extension if issue persists

No Conversations Showing

Problem: Extension popup is empty or shows no conversations.

Solutions:

1. Log into your Genspark account
2. Navigate to your conversation history
3. Refresh the page and reopen the extension
4. Check if conversations exist on Genspark website
5. Clear browser cache and cookies

Export Fails

Problem: Export button doesn’t work or files don’t download.

Solutions:

1. Check your internet connection
2. Verify browser download settings
3. Make sure you have disk space available
4. Try exporting one conversation at a time
5. Disable other extensions temporarily
6. Check browser console for error messages

Files Are Empty or Corrupted

Problem: Downloaded Markdown files have no content or are unreadable.

Solutions:

1. Make sure conversation loaded fully on Genspark before exporting
2. Try exporting again
3. Check if the conversation has actual content on Genspark
4. Try a different browser
5. Contact support with specific file examples

Mermaid Diagrams Not Rendering

Problem: Diagrams show as code blocks in Obsidian.

Solutions:

1. Install Mermaid plugin in Obsidian
2. Enable Mermaid support in Obsidian settings
3. Verify diagram syntax is correct
4. Update Obsidian to latest version

Code Blocks Not Formatted

Problem: Code appears as plain text without syntax highlighting.

Solutions:

1. Check if code blocks have language specified
2. Install syntax highlighting plugins in Obsidian
3. Verify Markdown formatting is correct
4. Try different Obsidian themes

Images Not Loading

Problem: Images don’t appear in exported Markdown files.

Solutions:

1. Check internet connection during export
2. Verify images exist on Genspark
3. Try re-exporting the conversation
4. Check if image URLs are accessible
5. Consider downloading images separately

Export Limit Reached

Problem: Can’t export more conversations (free tier).

Solutions:

1. Wait for next session (no daily limit, only per-session)
2. Close and reopen extension to start new session
3. Upgrade to Premium for unlimited exports

Browser Crashes During Export

Problem: Browser becomes unresponsive during batch export.

Solutions:

1. Reduce batch size (export fewer conversations at a time)
2. Close other tabs and applications
3. Increase browser memory allocation
4. Try exporting during off-peak hours
5. Use a different browser

Frequently Asked Questions

General Questions

Q: Is this extension free?

A: Yes, the extension is free with a limit of 10 conversations per session. Premium users get unlimited exports.

Q: Do I need to create an account?

A: No account needed. The extension works directly with your Genspark account.

Q: Is my data safe?

A: Yes. All processing happens locally in your browser. No data is sent to external servers.

Q: Which browsers are supported?

A: Chrome, Edge, Brave, Opera, and other Chromium-based browsers.

Q: Can I use this on mobile?

A: No, this is a desktop browser extension only.

Export Questions

Q: How many conversations can I export at once?

A: Free users: 10 per session. Premium users: unlimited.

Q: What format are the exported files?

A: Standard Markdown (.md) files with YAML frontmatter.

Q: Can I export conversations with images?

A: Yes, images are preserved in the exported Markdown files.

Q: Do code blocks preserve syntax highlighting?

A: Yes, code blocks include language tags for proper highlighting in Obsidian.

Q: Are Mermaid diagrams supported?

A: Yes, Mermaid diagrams are exported with proper formatting for Obsidian rendering.

Q: Can I customize file names?

A: Yes, choose from date-based, title-only, or custom naming patterns.

Q: Where are files downloaded?

A: To your browser’s default download folder. You can change this in browser settings.

Q: Can I export to other apps besides Obsidian?

A: Yes, the Markdown files work with Notion, Logseq, Roam Research, and any Markdown editor.

Privacy & Security

Q: Is my data sent to external servers?

A: No. All processing happens locally in your browser.

Q: Do you collect any data?

A: No. We don’t track, collect, or store any user data.

Q: Is the extension open source?

A: Not currently, but we’re considering it for future releases.

Q: What permissions does the extension need?

A: Only access to Genspark.ai to read conversations and download permission for saving files.

Q: Can I trust this extension with sensitive conversations?

A: Yes. Since everything is processed locally, your sensitive data never leaves your device.

Obsidian Integration

Q: How do I import files to Obsidian?

A: Simply move the downloaded Markdown files to your Obsidian vault folder.

Q: Do I need any Obsidian plugins?

A: Optional: Mermaid plugin for diagram rendering, Dataview for querying exports.

Q: Can I link between exported conversations?

A: Yes, use Obsidian’s standard linking syntax: [[conversation-title]]

Q: How do I organize exported files in Obsidian?

A: Create folders in your vault and move files there, or use tags in YAML frontmatter.

Q: Can I edit exported files in Obsidian?

A: Yes, they’re standard Markdown files that you can edit freely.

Technical Questions

Q: What’s included in the YAML frontmatter?

A: Title, date, source, URL, and tags. You can add custom fields after export.

Q: Can I automate exports?

A: Not directly, but you can use browser automation tools to schedule exports.

Q: How large can exported files be?

A: No size limit, but very large conversations may take longer to export.

Q: Can I export conversations in bulk?

A: Yes, select multiple conversations and use the batch export feature.

Q: What happens if export fails midway?

A: Check Export History to see which files succeeded and retry failed ones.

Subscription & Pricing

Q: What’s the difference between free and premium?

A: Free: 10 exports per session. Premium: unlimited exports, priority support, early access to features.

Q: How much does premium cost?

A: Visit our pricing page for current pricing.

Q: Can I try premium before buying?

A: The free tier lets you test all features with the 10-per-session limit.

Q: How do I upgrade to premium?

A: Click the “Upgrade” button in the extension or visit our pricing page.

Q: Can I cancel my subscription?

A: Yes, cancel anytime. You’ll keep premium access until the end of your billing period.

Still Need Help?

Contact Support

• Email: [email protected]
• Response Time: Usually within 24 hours
• Include: Browser version, error messages, screenshots if possible

Before Contacting Support

Please try these steps first:

1. Check this FAQ page
2. Read the documentation
3. Try the troubleshooting steps above
4. Check if your browser and extension are up to date
5. Test with a different browser

When contacting support, include:

• Browser name and version
• Extension version
• Detailed description of the issue
• Steps to reproduce the problem
• Screenshots or error messages
• Example conversation URL (if applicable)

This helps us resolve your issue faster!